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Jul 28, 2015 • 12:00 - 1:30 PM ET
Design Thinking is a practical, repeatable approach to arriving at innovative solutions. Think of it as a step-by-step guide to unleashing your creativity, putting the people you serve at the center of your design process to come up with new answers to difficult problems.
Oct 20, 2015 • 12:00 - 1:00 PM ET
Design Thinking is a practical, repeatable approach to arriving at innovative solutions. Think of this as a step-by-step guide to unleashing your creativity, putting the people you serve at the center of your design process to come up with new answers to difficult problems.
Mar 14, 2017 • 3:00 - 4:00 PM ET
Universal Design is a significant component of the customer centered design framework to provide exemplary service in American Job Centers (AJC). In this session, you will learn how universal design is a creative vehicle in applying “design thinking” for innovation across the workforce system to benefit job seekers with a wide range of learning styles, language levels, intelligences, and physical mobility to help foster meeting customer’s needs more efficiently.
Apr 12, 2017 • 10:00 - 11:30 AM ET
Customer Centered Design (CCD) is an amazingly generative process that starts with people and ends with surprising answers tailor-made to put our customers' needs at the center of service delivery, processes and customer flow. The Workforce Innovation and Opportunity Act (WIOA) implementation presents a huge opportunity to step back from business as usual, and design services with the customer in mind.
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