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The purpose of a local Memorandum of Understanding (MOU) is to establish the roles and responsibilities of the Local Workforce Development Board, the chief elected official, and the one-stop partners in delivering program services through the...

Summary  The Spokane Area Workforce Development Council provides an overview of their experience in applying the Customer Centered Design process to achieve the principles of Universal Design.

Summary  In planning, Universal Design is one way to provide exemplary service in American Job Centers. In this Webcast, you will learn how Universal Design can be achieved through applying the methods of Customer Centered Design.  Design thinking...

These resources can help inform your reemployment efforts with respect to WIOA. Resources include: technical assistance guidance topics relating to WIOA including: work-based learning strategies, integrated service delivery, and...

The Customer Center Design (CCD) Challenge hosted four Rounds from 2015 - 2017. Among the teams that participated and completed, 32 teams presented at a Learning Exchange in Washington, DC. The event offered teams an opportunity to share their...

The Customer Centered Design (CCD) Challenge was initiated with Round 1 in 2015. The CCD Round 1 Impact Booklet is a follow-up to the original Booklet, showcasing examples of impact in the teams' own words.

The Customer Centered Design (CCD) Challenge Round 2 hosted 77 teams and concluded with 11 teams presenting at the White House Learning Exchange and Celebration in 2016.  The CCD Round 2 Booklet features the teams' projects in their own words.

The Customer Centered Design (CCD) Challenge hosted a Round 3 in early Spring 2017. The CCD Round 3 Booklet features the five teams who earned a spot at the Learning Exchange and Symposium and their team projects in their own words.

The Customer Centered Design (CCD) Challenge hosted a Round 4 in May through August 2017.  Five teams earned a spot to present at the Learning Exchange and Symposium held at DOL in October 2017.

This Voice of the Customer Workbook is a product of the Simply Better! project.  Simply Better! is a movement of employment and training program professionals and organizations committed to continuously improving their performance by uncovering...