Customer Centered Design

Welcome to Customer Centered Design

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The Customer Centered Design (CCD) Community is an online community designed to enable workforce development practitioners who are interested in studying, and/or practicing Human Centered Design, to share information, learn from each other, and create new knowledge. Through this dedicated Community, you have access to case studies, webinars, articles, and can cross-promote CCD resources.  Join the conversation!

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Events

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Customer Centered Design Round 4!

Apr 13, 2017 • 10:00 AM - 11:30 AM ET

Customer Centered Design (CCD) is an amazingly generative process that starts with people and ends with surprising answers tailor-made to put our customers' needs at the center of service delivery, processes and customer flow.  The Workforce Innovation...

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WIOA Wednesday - Universal Design: A Customer...

Mar 15, 2017 • 3:00 PM - 4:00 PM ET

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Customer Centered Design: The Prototype Phase...

Oct 20, 2015 • 12:00 PM - 1:00 PM ET

Webinar Series Act Now: Customer Centered Design

Jul 29, 2015 • 12:00 PM - 1:30 PM ET

 
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Study of the AJC Customer Experience Report

Posted On • Dec 18, 2018

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Learning Exchange and Symposium

Posted On • Nov 29, 2017

 
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Team Grow Your Future

Posted On • Dec 12, 2017

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North Shore Career Center of Salem, MA

Posted On • Dec 12, 2017

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Welcome

Posted On • Oct 24, 2017

New Resources


CCD Round 4 Booklet 2018

Posted On • Jan 18, 2018

CCD Round 3 Booklet 2018

Posted On • Jan 18, 2018