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Voices of Experience: Podcast on Customer Centered Design Part 2
About
This podcast features two practitioners who discuss how they used the principles of customer centered design in the development of participant workshops and the positive impact that these workshops have on their job seeker customers. In addition to their regular workshops such as resumes, interviews and assessment, they have developed new workshops focused on networking and shared successes/challenges in the job search experience.
Participants include Maria Morgan, Job Coach, Sacramento Works! Hillsdale Job Center, California; and Toni Caruso, Job Coach, Sacramento Works! Hillsdale Job Center, California.
"We want to know where they [customer] want to go and then help them according to their plan. We don't come up with a plan for them. We let them guide us and then we will help them with that guide."
-Maria Morgan
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Content Details
Topics:
Communication/Outreach
Program/Operations - General
Staff-Development/Training
Program Design/Service Delivery
Assessments - Customer Needs
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Programs:
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- Last Updated:
- Created:
- Resource Publication Date: 2016
- Posted by: Angela Dayton
- Posted in: Customer Centered Design