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The purpose of a local Memorandum of Understanding (MOU) is to establish the roles and responsibilities of the Local Workforce Development Board, the chief elected official, and the one-stop partners in delivering program services through the...

This video features a practitioner who discusses the value of a customer-centered service design strategy in serving both job seekers and employers.  He notes the importance of a system that focuses on employer needs and provides job seekers with...

Universal Design is a significant component of the customer centered design framework to provide exemplary service in American Job Centers (AJC). In this session, you will learn how universal design is a creative vehicle in applying “design...

Design Thinking is a practical, repeatable approach to arriving at innovative solutions. Think of this as a step-by-step guide to unleashing your creativity, putting the people you serve at the center of your design process to come up with new...

This video features eight practitioners who took part in ETA’s Customer-Centered Design Challenge, learning through an online course and receiving one-on-one intensive coaching in how to use “design thinking” principles as they redesign their...

Summary  The Spokane Area Workforce Development Council provides an overview of their experience in applying the Customer Centered Design process to achieve the principles of Universal Design.

All workforce and education programs operate within the context of a regional labor market.  We have developed several training offerings that help you learn how to apply labor market information (LMI) to employment and training programs. ...

Universal Design is a significant component of the customer centered design framework to provide exemplary service in American Job Centers (AJC). In this session, you will learn how universal design is a creative vehicle in applying “design...

WIOA implementation gives us huge opportunity to step back from business as usual and, with the customer in mind, design better services. The CCD PLG will provide an overview of how Customer Centered Design can improve outcomes and result in...

Summary  In planning, Universal Design is one way to provide exemplary service in American Job Centers. In this Webcast, you will learn how Universal Design can be achieved through applying the methods of Customer Centered Design.  Design thinking...