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Voices of Experience: Video on How WIOA is Inspiring Innovation Locally

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This video features eight practitioners who took part in ETA’s Customer-Centered Design Challenge, learning through an online course and receiving one-on-one intensive coaching in how to use “design thinking” principles as they redesign their services under WIOA.

They share their insights about this approach, noting that WIOA is calling upon the workforce development system to be creative and innovative and that the customer-centered design approach is enabling them to fulfill that mandate.

Participants include Susan Snelick, Chair, Pennsylvania Workforce Development Association; Kevin Woods, Executive Director, Workforce Innovation Network, Memphis, Tennessee; Pamela Streich, Director of Strategic Planning and Project Management, North Central Workforce Development Board, Pennsylvania; Carla Calhoun, Deputy Director, Community Services and Employment Training, Visalia, California; Riccardo Cardova, Workforce Development Specialist, San Bernardino County, California; Monica Servin, Employment Program Representative, San Bernardino, California; Jennie Campos Bautista, Business Services Program Manager, Workforce Investment Board, Tulare County, California; and Diana Eddins-Wiggin, Adult-DW Case Manager Supervisor, Georgia Mountains Regional Committee, Gainesville, Georgia.

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Content Details

Topics:

Collaboration Partnerships - General Staff-Development/Training

Target Populations:

General Audience

Programs:

Workforce Innovation and Opportunity Act (WIOA)

Geographic Locations:

National Scope California Georgia Tennessee Pennsylvania

Industry Sectors:

Cross-Industry

Last Updated:
Created:
Resource Publication Date: 2016
Posted by: Angela Dayton
Posted in: ION - Innovation and Opportunity Network