Voices of Experience: Video on Customer Centered Service Design

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This video features a practitioner who discusses the value of a customer-centered service design strategy in serving both job seekers and employers. He notes the importance of a system that focuses on employer needs and provides job seekers with better access to data about where jobs are; what skills are in demand; how their skill set matches up with the local economy; and ways to increase those skill sets.

Adam Peck, Executive Director, Workforce Investment Board of Tulare County, California is the speaker.

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Content Details

Topics:

Case Management - General Supportive Services/Counseling Staff-Development/Training

Target Populations:

General Audience All Individuals Adults - All

Programs:

Workforce Innovation and Opportunity Act (WIOA)

Geographic Locations:

National Scope California

Industry Sectors:

Cross-Industry

Last Updated:
Created:
Resource Publication Date: 2016
Posted by: Angela Dayton
Posted in: ION - Innovation and Opportunity Network