Designing a Human-Centered Workplace: A Guide
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Higher quality jobs improve organizational outcomes, and workers understand what a quality job looks like. This guide, Designing a Human-Centered Workplace, makes it easier for employers to center frontline workers in the job design process, and realize the full potential of their people and their performance.
The guide is for executives, human resources specialists, operational leaders, and frontline leaders. The guide also has useful information for almost any organization that wants to center worker voices to enhance the quality of frontline jobs and improve outcomes.
In 2019, the National Fund received funding from the Bill & Melinda Gates Foundation to work with small- and medium-sized businesses on implementing the National Fund’s Job Design Framework, which aims to make jobs better. Together with Design Impact (DI) and the Workforce & Organizational Research Center (WORC), they engaged five regional workforce collaboratives and eight employers to identify, develop, and test job quality interventions using an inclusive human-centered design process. They produced this guide based on what they learned during this year-long effort.
This collaboration reinforced what they’ve long believed: including frontline employees in job design is a key driver of success. Participants reported that approaching job design inclusively and collaboratively drove key organizational impacts in areas such as capacity building, leadership skill development, inclusiveness, belonging, and trust.
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- Resource Publication Date: 2024
- Organizational Author(s): National Fund for Workforce Solutions
- Posted by: Katie Mehle
- Posted in: Customer Centered Design