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The purpose of a local Memorandum of Understanding (MOU) is to establish the roles and responsibilities of the Local Workforce Development Board, the chief elected official, and the one-stop partners in delivering program services through the...

Design Thinking is a practical, repeatable approach to arriving at innovative solutions. Think of this as a step-by-step guide to unleashing your creativity, putting the people you serve at the center of your design process to come up with new...

Summary  The Spokane Area Workforce Development Council provides an overview of their experience in applying the Customer Centered Design process to achieve the principles of Universal Design.

Summary  In planning, Universal Design is one way to provide exemplary service in American Job Centers. In this Webcast, you will learn how Universal Design can be achieved through applying the methods of Customer Centered Design.  Design thinking...

Design Thinking is a practical, repeatable approach to arriving at innovative solutions. Think of this as a step-by-step guide to unleashing your creativity, putting the people you serve at the center of your design process to come up with new...

These resources can help inform your reemployment efforts with respect to WIOA. Resources include: technical assistance guidance topics relating to WIOA including: work-based learning strategies, integrated service delivery, and...

Customer Centered Design (CCD) is an amazingly generative process that starts with people and ends with surprising answers tailor-made to put our customers' needs at the center of service delivery, processes and customer flow.  The Workforce...

Recent social and economic upheavals have exposed inequities within our institutions, including the public workforce system. Workforce leaders are now addressing these inequities and adapting to a transformed labor market.

Higher quality jobs improve organizational outcomes, and workers understand what a quality job looks like. This guide, Designing a Human-Centered Workplace, makes it easier for employers to center frontline workers in the job design process, and...

The Human-Centered Design (HCD) Guide Series from Digital.gov provides federal staff and partners with actionable strategies for improving services by focusing on the needs, behaviors, and experiences of the people they serve. The series presents...