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Customer-Centered Design Workforce Playbook by Code for America

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Design thinking is a skill that may be uncommon in your organization. Learning how to use it effectively requires practice. The following seven plays will help build an understanding of CCD and provide insight into what to expect as you and your team move through the process.
Code for America developed this resource guide for the workforce system as a tool for implementing design thinking.

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  • Resource Publication Date: 2018
  • Author(s): Code for America
  • Posted by: Katherine Limon
  • Posted in: Customer Centered Design

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