Resource
Human-Centered Design in the Workforce System
About
Recent social and economic upheavals have exposed inequities within our institutions, including the public workforce system. Workforce leaders are now addressing these inequities and adapting to a transformed labor market.
Human-centered design (HCD) offers a critical framework to rethink our approach by focusing on customers' experiences and needs. By recognizing people as more than just workers or employers, HCD fosters deeper insights and drives meaningful organizational change.
Learn more about HCD with a maturity model that maps workforce boards along a spectrum of customer and community engagement. Read the complete resource by Make Fast Studio and Jobs for the Future: What Human-Centered Design Looks Like in the Workforce System.
Comments
Content Details
Topics:
Human-Centered/Customer-Centered Design
Leadership
Communication/Outreach
Workforce Investment Boards (WIBs)
Target Populations:
Programs:
Geographic Locations:
Industry Sectors:
- Last Updated:
- Created:
- Resource Publication Date: 2024
- Organizational Author(s): Jobs for the Future
- Posted by: Katie Mehle
- Posted in: Customer Centered Design